Refund policy

Returns and Refunds

We offer a full refund under the following circumstances:

If the product received differs from what was ordered.

If the shoe received has any manufacturing defects.

To request a refund, please contact us at info@caldri.shop within 7 days of receiving the item. Once your request has been reviewed, we will arrange for a pickup. Kindly ensure that the item is returned in its original packaging, with all tags attached, and in an unused condition.

Exchange Policy

Our exchange policy allows you to request an exchange within 7 days of receiving your order.

To be eligible for an exchange, the product must be in its original condition—unworn, unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, will also be required.

To initiate an exchange, please contact us at info@caldri.shop.

Once your exchange is approved, you will receive store credit, which can be used within 30 days of issuance.

For any further inquiries regarding exchanges, feel free to reach out to us at info@caldri.shop.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If you find that the product is defective, damaged, or incorrect, please contact us immediately. We will promptly assess the situation and work to resolve it to your satisfaction.